iSkysoft Privacy Policy
1. Data controller and representative
Through our Websites (the "Websites") and desktop applications and mobile applications (the "Applications" or "Products"), iSkysoft and its affiliated entities (collectively, "iSkysoft", "us," or "we") implement the processing of personal data listed below. iSkysoft is committed to protecting your privacy. We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information.
The data controller is Iskysoft and its affiliated companies. Privacy-related questions can be directed to privacy@iskysoft.com.
iSkysoft has appointed an EU representative in accordance with the Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data (the "GDPR"). You can contact the designated EU representative of iSkysoft by reaching gdpr.m@iskysoft.com.
Please read carefully the following privacy policy which provides you, as the User of the Websites and/or Applications (the "User" or "You"), with the relevant information regarding the various processing of personal data implemented by iSkysoft.
2. Data processing implemented by iSkysoft
2.1 Processing of personal data related to your visit to our website and the purchase and use of our products
When the User visits to our Websites, or purchases a iSkysoft product through the Websites or the Application, or use our products, iSkysoft implements a processing of personal data as follows:
2.1.1 Data we collect if you visit our Websites
- information about how you visit our Websites (including the webpage that led you to a iSkysoft Websites, the search terms entered into a search engine which led you to a iSkysoft Websites);
- Your operations and clicks to our Websites;
- Date and time of the visit and the duration of use of the Websites.
- Your operations and clicks to our Websites;
- Date and time of the visit and the duration of use of the Websites.
2.1.2 Data we collect only if you submit it to us
- Name;
- Gender;
- Age;
- Image;
- Email address;
- Address;
- Country;
- Postal code;
- Phone number;
- Company name and industry you work for;
- Payment information such as Credit card information/debit card information or other payment/billing information;
- Your account data;
- Content of customer support communications.
- Gender;
- Age;
- Image;
- Email address;
- Address;
- Country;
- Postal code;
- Phone number;
- Company name and industry you work for;
- Payment information such as Credit card information/debit card information or other payment/billing information;
- Your account data;
- Content of customer support communications.
2.1.3 Data we collect if you use our Products
We have different kinds of products and different products may collect different data. Generally, we may collect below data if you use our products.
- your product serial number;
- We collect information about the products which you use and how you use them, including but not limited to Launch data, Feature usage, Page clicks, Sign-in information;
- Your local device information, including but not limited to your device information, device hardware, operating system, other software on your system, Username, your iSkysoft ID, location, IP address, operating log information, the size and format of the files you are working with;
- Crash data and the information of the files you are working with. If the User meets with a crash problem, we will enquire if the User agrees to send the original document to iSkysoft. Only if the User agrees to send iSkysoft the original document, iSkysoft can have access to the original document; 2.1.4 Purpose and legal basis of the processing
- We collect information about the products which you use and how you use them, including but not limited to Launch data, Feature usage, Page clicks, Sign-in information;
- Your local device information, including but not limited to your device information, device hardware, operating system, other software on your system, Username, your iSkysoft ID, location, IP address, operating log information, the size and format of the files you are working with;
- Crash data and the information of the files you are working with. If the User meets with a crash problem, we will enquire if the User agrees to send the original document to iSkysoft. Only if the User agrees to send iSkysoft the original document, iSkysoft can have access to the original document; 2.1.4 Purpose and legal basis of the processing
2.1.4 Purpose and legal basis of the processing
iSkysoft uses the information we collect about you for the following purposes:
In order for iSkysoft to provide the User with the ordered product(s)
For the performance of a contract to which the User is party, in accordance with Article 6.1.b of the GDPR and the collected data are necessary for iSkysoft to identify and bill the User and to charge its bank card number;
For providing customer service or support;
For verifying your identity and anti-piracy purposes;
For Internal statistical and analytical purposes. Analyze your use of our Websites and products to better understand how they are being used so we can improve our services and the User experience and engage and retain Users;
For the charge back management purpose;
In order to show you ads for iSkysoft products and services that we think may interest you.
For the performance of a contract to which the User is party, in accordance with Article 6.1.b of the GDPR and the collected data are necessary for iSkysoft to identify and bill the User and to charge its bank card number;
For providing customer service or support;
For verifying your identity and anti-piracy purposes;
For Internal statistical and analytical purposes. Analyze your use of our Websites and products to better understand how they are being used so we can improve our services and the User experience and engage and retain Users;
For the charge back management purpose;
In order to show you ads for iSkysoft products and services that we think may interest you.
2.1.5 Recipients of the personal data
We treat your personal data with care and confidentially and will only pass it on to third parties to the extent described below and not beyond. We do not share, sell, rent, or trade personal data with third parties for their promotional
purposes.
- Affiliated Companies: iSkysoft is a global company, with subsidiaries worldwide, including in China, Canada, Japan, Hongkong. We share data with our subsidiaries in the ordinary course of our business.
- Service Providers: We may share your personal information with companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include payment processing companies which can help us process transactions, the parties providing our third-party cookies and tracking tools which may send tracking data or analysis report and to iSkysoft，email delivery service providers which can help us deliver promotion emails to you, server companies we hire to provide service to you, charge back management service providers, fraud monitoring and prevention providers, social medias, third party online forums, and other marketing platforms and service providers. In addition, iSkysoft may disclose the User's personal data:
- Public Authorities: if iSkysoft is under a duty to disclose or share such personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of its business, its customers or others;
- Business Transactions: to successors in title or replacement operators of all or part of iSkysoft's respective businesses.
- Service Providers: We may share your personal information with companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include payment processing companies which can help us process transactions, the parties providing our third-party cookies and tracking tools which may send tracking data or analysis report and to iSkysoft，email delivery service providers which can help us deliver promotion emails to you, server companies we hire to provide service to you, charge back management service providers, fraud monitoring and prevention providers, social medias, third party online forums, and other marketing platforms and service providers. In addition, iSkysoft may disclose the User's personal data:
- Public Authorities: if iSkysoft is under a duty to disclose or share such personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of its business, its customers or others;
- Business Transactions: to successors in title or replacement operators of all or part of iSkysoft's respective businesses.
2.1.6 Transfer of personal data
The collected personal data may be transferred by iSkysoft to recipients which are located outside the EU and such destinations may not have laws which protect the User's personal data to the same extent as in the EU.
iSkysoft ensures that the User's personal data processed by iSkysoft or by its suppliers and partners operating outside the EU are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.
Please find below the relevant information on transfer:
- iSkysoft may transfer your payment information to payment processing companies outside the EU to process transactions;
- iSkysoft may use third party cookies and tracking tools (such as AdWords, Bing, bugsplat, Criteo, disqus, fabric, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora) to track the information on how Users use the Websites and products, such Websites usage data and product usage data may be sent to and stored in third party servers located outside the EU. Such third-party cookies and tracking tools may send the tracking data or analysis report to iSkysoft for our above-mentioned purpose. Most of the third-party cookies and tracking tools process your personal data anonymously;
- iSkysoft may transfer your email address and other necessary information such as your name to email delivery service providers outside the EU to deliver promotion emails to you;
- iSkysoft may store the personal data on the servers leased from server service providers;
- iSkysoft may transfer your relevant personal information to marketing platforms and service providers outside the EU to complete relevant service;
- iSkysoft may transfer your relevant personal information to fraud monitoring and prevention providers outside the EU to complete relevant service.
- iSkysoft may transfer your payment information to payment processing companies outside the EU to process transactions;
- iSkysoft may use third party cookies and tracking tools (such as AdWords, Bing, bugsplat, Criteo, disqus, fabric, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora) to track the information on how Users use the Websites and products, such Websites usage data and product usage data may be sent to and stored in third party servers located outside the EU. Such third-party cookies and tracking tools may send the tracking data or analysis report to iSkysoft for our above-mentioned purpose. Most of the third-party cookies and tracking tools process your personal data anonymously;
- iSkysoft may transfer your email address and other necessary information such as your name to email delivery service providers outside the EU to deliver promotion emails to you;
- iSkysoft may store the personal data on the servers leased from server service providers;
- iSkysoft may transfer your relevant personal information to marketing platforms and service providers outside the EU to complete relevant service;
- iSkysoft may transfer your relevant personal information to fraud monitoring and prevention providers outside the EU to complete relevant service.
2.1.7 Duration of the storage
iSkysoft will store the collected personal data for the duration necessary for the fulfilment of our contractual or legal obligations and 60 days after the termination of the contract. Beyond this duration, in order for iSkysoft
to be able to demonstrate the existence of a right or a contract or a legal obligation, the relevant personal data will be stored through intermediary archives for a duration that will not exceed what is strictly necessary regarding
the purpose of the storage and in accordance with the applicable legislation.
Regarding banking information, said information will be deleted once the payment has been processed and has become effective. Withdrawal time period could additionally apply. The number and the expiration date of the credit card number
(not the CVV security code) could be stored through intermediary archives for evidence purposes in case of a claim regarding the payment, for the duration provided by applicable legislation.
2.2 Processing of personal data related to comments areas
When the User decides to comment an iSkysoft product through the Websites or the Applications, iSkysoft implements a processing of personal data as follows:
2.2.1 Personal data we collect only if you submit it to us
- Email address;
- profile photo;
- Name or nickname;
- Other potential personal information provided by the User through its comment (age, location, etc.);
- The content of your comment.
- profile photo;
- Name or nickname;
- Other potential personal information provided by the User through its comment (age, location, etc.);
- The content of your comment.
2.2.2 Purpose and legal basis of the processing
This processing is implemented by iSkysoft in order to improve its products and provide the consumers and potential consumers with a better and transparent information about the iSkysoft products. Said comments and the related personal data are provided by the User on a voluntary basis so that the processing of the collected personal data relies on the User's consent.
iSkysoft may use the comments (with your relevant information) you post for marketing purpose in order for others to better understand and use our products.
2.2.3 Recipients of the personal data
We treat your personal data with care and confidentially and will only pass it on to third parties to the extent described below and not beyond. We do not share, sell, rent, or trade personal data with third parties for any promotional purposes.
- Affiliated Companies: iSkysoft is a global company, with subsidiaries worldwide, including in China, Canada, Japan, Hongkong. We share data with our subsidiaries in the ordinary course of our business.
- Service Providers: We may share your personal information with companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include email delivery service providers which can help us deliver promotion emails to you, server companies we hire to provide service to you, social medias, third party online forums, and other marketing platforms and service providers.
- Service Providers: We may share your personal information with companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include email delivery service providers which can help us deliver promotion emails to you, server companies we hire to provide service to you, social medias, third party online forums, and other marketing platforms and service providers.
2.2.4 Transfer of personal data
The collected personal data are transferred by iSkysoft to recipients which are located outside the EU and such destinations may not have laws which protect the User's personal data to the same extent as in the EU.
iSkysoft ensures that the User's personal data processed by iSkysoft or by its suppliers and partners operating outside the EU are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.
Please find below the relevant information on transfer:
- iSkysoft may transfer your email address and other necessary information such as your name to third party email delivery service providers outside the EU to deliver promotion emails to you;
- iSkysoft may store your comments on the servers leased from server service providers;
- iSkysoft may also transfer the personal data related to your comments to social medias, third party online forums, other marketing platforms and service providers outside the EU to complete relevant service.
- iSkysoft may store your comments on the servers leased from server service providers;
- iSkysoft may also transfer the personal data related to your comments to social medias, third party online forums, other marketing platforms and service providers outside the EU to complete relevant service.
2.2.5 Duration of the storage
iSkysoft will store the collected personal data for not more than 5 years after the collection.
2.3 Processing of personal data related to newsletters and advertising emails
The User may want to subscribe to iSkysoft's newsletters in order to be provided with information and news regarding iSkysoft news and products. In this case, iSkysoft implements a processing of personal data as follows:
2.3.1 Personal data collected
Regarding this processing, iSkysoft only collects your provided information such as the User's email address, name or nickname, country, preferred products, and your operation to the promotion emails.
2.3.2 Purpose and legal basis of the processing
iSkysoft implements the processing of personal data in order to provide consumers and potential consumers with information and news regarding iSkysoft products.
The subscription to iSkysoft's newsletters and the related provision of personal data is made on a voluntary basis so that the processing of the collected personal data relies on the User's consent.
The subscription to iSkysoft's newsletters and the related provision of personal data is made on a voluntary basis so that the processing of the collected personal data relies on the User's consent.
2.3.3 Recipients of the personal data
We treat your personal data with care and confidentially and will only pass it on to third parties to the extent described below and not beyond. We do not share, sell, rent, or trade personal data with third parties for any promotional purposes.
- Affiliated Companies: iSkysoft is a global company, with subsidiaries worldwide, including in China, Canada, Japan, Hongkong. We share data with our subsidiaries in the ordinary course of our business.
- Service Providers: We may share your personal information with companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include email delivery service providers which can help us deliver promotion emails to you, server companies we hire to provide service to you, the parties providing our third-party cookies and tracking tools.
- Service Providers: We may share your personal information with companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include email delivery service providers which can help us deliver promotion emails to you, server companies we hire to provide service to you, the parties providing our third-party cookies and tracking tools.
2.3.4 Transfer of personal data
The collected personal data are transferred by iSkysoft to recipients which are located outside the EU and such destinations may not have laws which protect the User's personal data to the same extent as in the EU.
iSkysoft ensures that the User's personal data processed by iSkysoft or by its suppliers and partners operating outside the EU are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.
Please find below the relevant information on transfer:
- iSkysoft may transfer your email address and other necessary information such as your name to email delivery service providers outside the EU to deliver newsletters and promotion emails to you;
- iSkysoft may store the personal data on the servers leased from server service providers;
- iSkysoft may use third party cookies and track tools (such as Google Analytics) to track the information on the User's operation to the advertising emails, such data will be sent to and stored in third party servers outside the EU.
- iSkysoft may store the personal data on the servers leased from server service providers;
- iSkysoft may use third party cookies and track tools (such as Google Analytics) to track the information on the User's operation to the advertising emails, such data will be sent to and stored in third party servers outside the EU.
2.3.5 Duration of the storage
iSkysoft will store the collected personal data for 3 years from their collection or from the last contact from the User (whichever is later).
At the end of this 3 years time period, iSkysoft may contact the User in order to know if the User wishes to keep receiving commercial information from iSkysoft. In case iSkysoft would not receive any positive and explicit answer from the User, the personal data would be deleted or archived in accordance with the applicable legislation.
At the end of this 3 years time period, iSkysoft may contact the User in order to know if the User wishes to keep receiving commercial information from iSkysoft. In case iSkysoft would not receive any positive and explicit answer from the User, the personal data would be deleted or archived in accordance with the applicable legislation.
2.4 Cookies and tracking tools
iSkysoft implements a number of industry standard information-tracking tools to collect information about your use with our Websites and Applications. When the User consults the Websites and/or the Applications, iSkysoft implements cookies on the User's device. The third party tracking tools are listed as blow, but it doesn't necessarily mean each of our Websites or Products use all the tracking tools listed below.
| No. | Name of third-party tracking tools | Data collected by tracking tools | Purpose of data collection | Used on Website or product |
|---|---|---|---|---|
| 1 | Adwords, Bing, Criteo, Facebook, LinkedIn, Quora | Website usage data | targeting and advertising purpose | Website |
| 2 | fabric,FireBase,Flurry | local device data product usage data data submitted by the User |
better understand how the products work and crash and make improvements. | product |
| 3 | Google Analytics | Website usage data product usage data local device data |
better understand how the Website and product work, and make improvements | Website product |
| 4 | bugsplat | crash data | better understand how the product crash, and make improvements | product |
| 5 | disqus | User's comments to Product and Website | better display and manage User's comments | Website |
| 6 | Hotjar | Website usage data | better understand how the Websites work and make improvements | Website |
| 7 | Pardot | Inquiry information and other data submitted by the User. | In order for iSkysoft to contact Users to follow up the inquiry. | Website |
For additional information on cookies and tracking tools, please read iSkysoft's cookies policy
3. User's rights
To the extent required by the law of your jurisdiction, you may have below rights. Before you exercise below rights, you may consult your legal counsel if the laws of your jurisdiction stipulate below rights. Residents in the EU have below rights according to GDPR.
| Rights | Content |
|---|---|
| The right to be informed | The User has the right to be provided with clear, transparent and easily understandable information about how iSkysoft collects and uses personal data and its rights. This is the reason why iSkysoft is providing the User with the information in this privacy policy. |
| The right of access | The User has the right to obtain access to its personal data (if iSkysoft is processing it), and other certain information (similar to that provided in this privacy policy). |
| The right to rectification | The User is entitled to have its personal data corrected if it's inaccurate or incomplete. |
| The right to erasure | This 'the right to be forgotten' enables the User to request the deletion or removal of its personal data where there's no compelling reason for iSkysoft to keep using it. This is not a general right to erasure; there are exceptions. |
| The right to restrict processing | Under certain circumstances, the User has the rights to 'block' or suppress further use of its personal data. |
| The right to data portability | The User has the rights to receive its personal data provided to iSkysoft in a structured, commonly used and machine readable format and has the right to transmit those data to another controller. |
| The right to object to processing | The User has the right to object, on grounds relating to its particular situation, at any time, to the processing of its personal data. |
| The right to lodge a complaint | The User has the right to lodge a complaint about the way iSkysoft handles or processes its personal data with its national supervisory authority (in France, the CNIL). |
| The right to withdraw consent | If the user has given its consent for a specific processing of its personal data implemented by iSkysoft, the User has the right to withdraw its consent at any time. In case the User does so, it does not mean that anything iSkysoft has done with the User's personal data with its consent up to that point is unlawful). |
| The right to define instructions | The User has the right to define general or specific instructions regarding storage, deletion and use of its personal data after death. |
However, to register with iSkysoft, to create an iSkysoft account, and to use some iSkysoft Websites, products or services, the provision of some information such as the email address is mandatory: if relevant information is not provided, then we will not be able to administer an iSkysoft account to you, or provide you with the Websites, products or services requested. All other provision of your information is optional. Providing optional information will help us offer you a better experience, such as more personalized or tailored content or offerings.
4. Revision of this Privacy Policy
Occasionally, we may change this privacy policy (or other documents related to privacy policy) to allow iSkysoft to use or share your personal data in a different way. If we do, the links to the policy on our Websites (which are generally found in the footer of the Websites) will indicate that the policy has been changed. For new Users, the change will become effective upon posting. For existing Users, if the change is significant, it will become effective 30 days after posting. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.
5. Contacting iSkysoft
If the User needs to contact Iskysoft for any privacy-related questions(including to exercise any of its rights in relation to data protection as set out above) please contact privacy@iskysoft.com.
iSkysoft will act on the User's requests and provide information free of charge, except where the requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case iSkysoft may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.